Privacy Policy
Last updated: October 17, 2025
1. Introduction
At The Parking Company ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you use our smart parking services, mobile application, and website (collectively, the "Services").
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, phone number, and payment details
- Vehicle Information: License plate numbers, vehicle make, model, and color
- Payment Information: Credit/debit card details, UPI information, and billing addresses
- Profile Information: Profile pictures, preferences, and communication settings
- Support Communications: Information you provide when contacting customer support
2.2 Information Automatically Collected
- Location Data: GPS coordinates and location information when using our services
- Device Information: Device ID, operating system, browser type, and mobile carrier
- Usage Data: App usage patterns, parking session details, and feature interactions
- Transaction Data: Payment history, parking duration, fees, and receipts
- Log Information: IP addresses, access times, and app performance data
2.3 Information from Third Parties
- Payment Processors: Transaction verification and fraud prevention data
- Parking Partners: Availability data, rates, and facility information
- Analytics Providers: Aggregated usage and performance metrics
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Provision: Process parking reservations, payments, and provide real-time availability
- Account Management: Create and maintain user accounts, authentication, and profile management
- Payment Processing: Process transactions, issue receipts, and manage billing
- Location Services: Find nearby parking, navigation assistance, and location-based recommendations
- Customer Support: Respond to inquiries, troubleshoot issues, and provide assistance
- Service Improvement: Analyze usage patterns, improve features, and develop new services
- Security: Detect fraud, prevent abuse, and ensure platform security
- Communications: Send service updates, notifications, and promotional materials (with consent)
- Legal Compliance: Meet regulatory requirements and enforce our terms of service
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
4.1 Service Providers
Payment processors, cloud storage providers, analytics services, and customer support platforms to deliver our services.
4.2 Parking Partners
Parking facility operators and management companies to facilitate parking services and enforcement.
4.3 Legal Requirements
Government authorities, law enforcement, or legal proceedings when required by law or to protect our rights.
4.4 Business Transfers
In connection with mergers, acquisitions, or asset sales, subject to confidentiality agreements.
5. Data Security
We implement comprehensive security measures to protect your information:
- Encryption: Data encryption in transit and at rest using industry-standard protocols
- Access Controls: Limited access to personal information on a need-to-know basis
- Secure Infrastructure: Regular security audits, monitoring, and vulnerability assessments
- Payment Security: PCI DSS compliance for payment card data processing
- Data Backup: Regular backups and disaster recovery procedures
- Employee Training: Regular security awareness training for all personnel
6. Your Privacy Rights
You have the following rights regarding your personal information:
Access
Request copies of your personal information
Correction
Update or correct inaccurate information
Deletion
Request deletion of your personal data
Portability
Export your data in a structured format
Opt-out
Unsubscribe from marketing communications
Restriction
Limit how we process your information
To exercise these rights, contact us at privacy@theparking.company. We will respond within 30 days of receiving your request.
7. Data Retention
We retain your information for different periods based on data type and legal requirements:
- Account Information: Until account deletion or 7 years after last activity
- Transaction Records: 7 years for tax and audit compliance
- Location Data: 90 days unless required for dispute resolution
- Usage Analytics: 24 months in aggregated, anonymized form
- Support Communications: 3 years for quality assurance
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience:
- Essential Cookies: Required for basic functionality and security
- Analytics Cookies: Help us understand usage patterns and improve services
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Deliver relevant advertisements (with consent)
You can control cookie preferences through your browser settings or our cookie consent tool.
9. International Data Transfers
Your information may be transferred to and processed in countries other than India. We ensure adequate protection through standard contractual clauses, adequacy decisions, or other appropriate safeguards as required by applicable data protection laws.
10. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes through the app, email, or our website. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
General Inquiries
hello@theparking.company
Phone: +91 495 XXX XXXX
Privacy Officer
privacy@theparking.company
For data protection concerns
The Parking Company
11E, Abacus, Landmark World
Calicut, Kerala 673014, India